What Do Patients Want? Technical Quality Versus Functional Quality: A Literature Review for Plastic Surgeons

Commentary on: What do patients want? Technical quality versus functional quality: a literature review for plastic surgeons.

While most surgeons are well aware of outcomes studies and quality assessment based on technical quality (TQ) measurements, there has been little attention given in the plastic surgery literature to the discussion of functional quality (FQ)-the process by which a health care service is delivered, as opposed to the actual procedure itself. Most patients judge the quality of their hospital experi...

What do patients really want to know?

A 60-year-old male patient presents to his primary care physician complaining of recent fatigue. The work-up reveals iron-deficiency anaemia due to carcinoma of the ascending colon, which has extensively metastasized to the liver. Had this illness occurred in the early 1960s, when a pater-nalistic approach to medicine was at its height, the physician might have chosen to tell the patient that h...

Making communication research matter: what do patients notice, what do patients want, and what do patients need?

OBJECTIVE To explore limitations of current communication theory by considering different perspectives of researchers, clinicians, patients and teachers of communication. METHOD Theory development based on limitations of the current communication research literature due to inconsistencies between patient reports and observed communication behavior. RESULTS While researchers focus on the mec...

Air Quality literature review

Clinical review Non-technical skills for surgeons in the operating room: A review of the literature

Background. This review examines the surgical and psychological literature on surgeons’ intraoperative non-technical skills. These are the critical cognitive and interpersonal skills that complement surgeons’ technical abilities. The objectives of this paper are (1) to identify the non-technical skills required by surgeons in the operating room and (2) assess the behavioral marker systems that ...